Return and Refund Policy
1. Overview
2. Return Eligibility
To request a return, please contact us within 30 days of delivery, unless a different period is stated on the product page or required by applicable law.
Eligible items should generally be unused, unworn, unwashed, undamaged, and returned with their original tags and packaging where applicable.
Certain products may be excluded from returns for hygiene, safety, customization, or other lawful reasons. Any applicable exclusions will be communicated before purchase.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us promptly. Please include your order number and clear photographs where possible.
We will review your request and explain the available resolution, which may include a replacement, refund, or another remedy required by applicable law.
4. Refund Processing
Once an authorized return is received and inspected, we will notify you whether the refund is approved.
Approved refunds will generally be issued to the original payment method. The time required for the funds to appear may depend on your payment provider or bank.
Any legally required refund deadlines will apply.
5. Return Shipping Costs
For a change-of-mind return, the customer may be responsible for return shipping costs if this is disclosed before purchase and permitted by applicable law.
If an item is defective, damaged, or incorrectly supplied, we will address return shipping costs in accordance with applicable law and the circumstances of the order.
6. Exchanges
Exchanges are subject to product availability. Contact our support team to ask whether an exchange is possible for your order.
7. Cancellations
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed or shipped.
Your statutory cancellation rights, where applicable, remain unaffected.
8. Non-Returnable Items
Products identified as non-returnable before purchase may not qualify for a change-of-mind return where permitted by law. This does not exclude remedies for defective, damaged, misdescribed, or incorrectly supplied products.
12. Contact Us
Discountpoint LLC
270 ED Seay Gregory Ln
Hartsville, TN 37074, United States
Email: discountpointsupport@gmail.com
Phone: (332) 237-1926
Website: https://www.discountpoint.online/
